BPI “To-Be” Measurement Dashboard – Examples

This is an example of the Balanced Business Scorecard. The balanced business scorecard is a technique for developing “To-Be” performance metrics that are balanced and strategically-focused.

The following is an another example of measures and metrics that can be used in developing measurement dashboard for a redesigned process.

		GENERAL
		Internal—Process	External—Performance
S P E	Quality Performance	Estimated/Actual Goals Rework	Performance Durability Aesthetics (color, texture, smell, etc.) Ergonomics After Sale Service	Value added User friendly service Customer satisfaction Competence
C I	Timeliness	Estimated/Actual Time Productivity—Output/ Input	Delivery     Time Response Time Cycle Time	Delivery Time Response Time Cycle Time
F I C S	Cost Dollars Resources Peoples Materials	Financial—Actual     Budgeted Productivity—Output/ Input Efficiency—Estimate/ Actual	Development Cost Production Cost Overhead Costs Purchase     Price Operation Cost Maintenance Cost	Service Price Overhead Costs Rework Costs Value/Expectations
	Quantity	Estimated/Actuals	% Delivered	% Delivered
		MANAGERS	ULTIMATE END USERS

The following are examples of performance measures that are identified and communicated using the Balanced Scorecard Approach.