BPI “To-Be” Measurement Dashboard – Examples
This is an example of the Balanced Business Scorecard. The balanced business scorecard is a technique for developing “To-Be” performance metrics that are balanced and strategically-focused.
The following is an another example of measures and metrics that can be used in developing measurement dashboard for a redesigned process.
GENERAL | ||||
Internal—Process | External—Performance | |||
S P E | Quality
| Estimated/Actual Goals Rework | Performance Durability Aesthetics (color, texture, smell, etc.) Ergonomics After Sale Service | Value added User friendly service Customer satisfaction Competence |
C I | Timeliness | Estimated/Actual Time Productivity—Output/ Input | Delivery Time Response Time Cycle Time | Delivery Time Response Time Cycle Time |
F I C S | Cost
| Financial—Actual Budgeted Productivity—Output/ Input Efficiency—Estimate/ Actual | Development Cost Production Cost Overhead Costs Purchase Price Operation Cost Maintenance Cost | Service Price Overhead Costs Rework Costs Value/Expectations |
Quantity | Estimated/Actuals | % Delivered | % Delivered | |
MANAGERS | ULTIMATE END USERS |
The following are examples of performance measures that are identified and communicated using the Balanced Scorecard Approach.
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